Job Title: Resettlement & Integration Services Coordinator

Type: Specialist II-Specialist III (commensurate with education, experience and licensure, if applicable)

Work Schedule: 40 hour- full time Position 

Position Description:  

The Resettlement & Integration case management team empowers resettled refugees to become independent and self-sufficient by connecting refugees and other new Americans to community services and facilitating community integration.

The Resettlement & Integration Coordinator oversees all aspects of the case management Resettlement Team including supervising and supporting members of the team, developing and maintaining relationships with medical providers, human service agencies and other essential community partners, providing case management services to refugee clients, monitoring client outcomes and ensuring the quality, timeliness and documentation of those services and completion of required reports.

The Resettlement & Integration Coordinator is part of the broader JFS Immigrant and Refugee Team and is supervised by the Immigrant and Refugee Program Director.

Essential Responsibilities:

1. Leadership of Case Management Team:

  • Responsible for providing effective leadership to case management and staff and program interpreters and delivering quality services to the individuals served.
  • Responsible for providing effective leadership to volunteers and interns as needed.
  • Develop case management staff, interpreters, volunteers and interns including training, supervising, coaching and mentoring.
  • Participate in interviewing, vetting and hiring of Team staff.
  • Maintain up-to-date knowledge of local, state, national and federal regulations that govern refugee service areas.
  • Maintain up-to-date knowledge of relevant community resources.

2. Partner Relations and Coordination:

  • Prepare local community partners, service providers, and key stakeholders, etc. for the resettlement of refugee populations.
  • Serve as primary contact for medical practices, schools, human service agencies and social service organizations to facilitate access to critical services and to accelerate integration.
  • Serve as primary contact for local landlords: assist with securing housing for incoming clients and addressing landlord and/or client concerns as they arise.
  • Coordinate with partners on mutual clients or mutual interests.
  • Attend and participate in service provider/community partner meetings.

3. Client Services:

  • Follow assurance procedures regarding cases.
  • Ensure provision of all mandatory and core client services within required time period: track completion of services, follow up with case management team as needed.
  • Serve as primary contact for clients with concerns.
  • Ensure that clients have a resettlement plan developed and that case management team monitors client progress toward goals.
  • Provide oversight of information and referrals to external programs and services.
  • Provide oversight and direct assistance to refugees to work toward self-sufficiency and to integrate into the community.
  • Provide oversight and direct assistance to ensure payment of rent, utilities, etc. for clients.
  • Provide case management, as needed, including, but not limited to direct casework such as apartment set-ups, providing transportation and interpretation, helping clients access benefits, program and services, and picking up clients at the airport, etc.
  • Monitor and track client progress.
  • Provide exceptional customer service both verbally and face-to-face.
  • Ensure that refugee clients are treated with respect, dignity and respect for privacy at all times.

4. Record Keeping, Reporting, Finances:

  • Serve as primary point of contact for relevant funding agencies.
  • Report to state funders on individual client progress as well as overall program outcomes as needed.
  • Maintains and ensures quality of casefiles associated with clients and services on an ongoing basis.
  • Assist Program Manager in submitting and maintaining documentation in accordance with contractual standards and in a timely manner.
  • Maintain client database and tracking documents, client financial records and case files, including case notes, contacts, and documents held for safekeeping on behalf of clients.
  • Complete and file progress and other administrative reports according to program procedures and deadlines.
  • Oversee the tracking and distribution of client funds in accordance with contractual obligations.
  • Represent team during monitoring by funders.
  • Perform other duties as assigned to help meet the goals of the program or the agency.


  • Bachelor’s Degree or advanced degree required.
  • Minimum of two (2) years of related experience required.
  • Minimum of one (1) year supervisory experience required.
  • Ability to speak Ukrainian, Russian, Pashto, Dari or Arabic preferred.
  • Knowledge of local, state, national and federal regulations that govern refugee service areas.
  • Excellent verbal and written communication skills and ability to handle situations with diplomacy and tact. Comfortable speaking to groups.
  • Computer skills required including: experience using Microsoft Word, Excel, and PowerPoint; data entry skills and budget tracking.
  • Ability to effectively lead staff, interpreters, volunteers and interns, and to advocate for process improvement as needed.
  • Ability to work sensitively and effectively in a multi-cultural/multi-lingual environment.
  • Ability to work independently and as part of a team.
  • Ability to work in a fast-paced environment and respond to rapidly changing priorities.
  • Excellent organizational and multi-tasking skills.
  • Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients.

Agency Information:  

JFS is a Framingham, Massachusetts based non-profit agency, founded in 1979, that provides vital social, health and community services to alleviate suffering, enhance lives and support people in need. The annual budget is approximately $3.5 million. JFS has deep roots in both the Jewish and the broader community. It is a diverse and inclusive organization.

The agency serves Metrowest and Greater Boston area residents regardless of religion, race, color, age, sex, national origin, sexual orientation, disability, military status, or any other basis prohibited by law and promotes inclusiveness and diversity in hiring, retention, promotion and board and committee recruitment. Guided by a tradition of social responsibility and compassion, JFS is dedicated to supporting people of all ages and backgrounds, treating people with dignity and compassion, helping people achieve and sustain healthy lives and independence, providing culturally relevant services and collaborating with community partners to broaden our impacts.

JFS is governed by an unpaid Board of Directors who, with the agency’s chief executive officer and senior leadership team, oversee a staff of 75 who offer a range of vital programs targeted to strengthening children and families, helping individuals and families to “make ends meet,” keeping elders safe and healthy, supporting new Americans and building a strong community. The agency maintains cost-effective programs; utilizes over 200 trained volunteers who work in conjunction with staff.

Dynamic— with Purpose– and Impact. JFS’ leadership is committed to significant and continued organization improvement that includes constant review of programmatic and financial health metrics. Performance measurement and knowledge management at are central. The programmatic goals are to ensure that all services of the agency demonstrate clear purpose, measurable impacts, high team performance and responsiveness and relevance to the community’s rapidly changing needs and to reach those in a responsible fiscal manner.


JFS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. Women, veterans, people with disabilities, BIPOC, Latinx and LGBTQ candidates are encouraged to apply. 

To apply, click here to complete the form (resume and cover letter required.)